1. Shipping Process

• Shipping Areas: We ship our toy boxes to serviceable pin codes of Bengaluru city Limits. 

• Delivery Time: Toys are delivered based on the order date, with subscriptions starting from the toy box received date. Please ensure someone is available to receive the toy box during the delivery window. We will notify customers about the delivery date and time 1 day in advance through text, WhatsApp, and email.

• Once your subscription plan is successfully purchased, we will notify you via message with the date of your first delivery . This delivery will be scheduled according to your zone and will be completed within 10 working days .

 

• All subsequent deliveries will follow a monthly schedule based on your first delivery date. For example, if your first delivery happens on the 5th of the month, the next ones will also be delivered around the 5th of each following month.

 

• Please note that delivery dates may vary slightly based on your zone and local logistics, but we ensure timely dispatch within the stated time frame.

• If you have any questions about your delivery schedule, feel free to contact our support team.
   

            
2. Shipping Costs
a. Rental Cost Inclusive: Each membership plan covers the shipping costs for a set number of deliveries and returns.
B. Failed deliveries: We strive to ensure timely delivery of your subscription boxes. Our policy includes three delivery attempts for each monthly box. If delivery is unsuccessful after three attempts, the current month’s box will be canceled, and you will receive the next month's box in the following month. If you still wish to receive the original box, you will be required to cover the cost of the delivery.
b. Return Shipping: Return shipping must include the same box with the same toys that were rented, along with their original packaging and all affixed barcodes.

3. Order Processing
a. Confirmation: Once an order is shipped, customers will receive a confirmation via SMS/WhatsApp and email.
b. Shipping Delays: In case of unexpected shipping delays, customers will be promptly notified. We are committed to resolving any issues and keeping customers updated on the status of their orders.

4. Lost or Damaged Packages
a. Lost Packages: If a package is lost in transit, we'll collaborate with the carrier to track it. If the package cannot be found, a replacement item will be sent if available.
b. Damaged Packages: If an item arrives damaged, customers should contact our customer care immediately. We may ask for photographic evidence to facilitate a replacement.

5. Contact Information
For any shipping-related queries or assistance, customers can contact our customer service team at +91 7483996930 during business hours or send a WhatsApp message to +91 7483996930.

6. Policy Updates
We may update our shipping policy as needed, with any changes being communicated to our customers through our website.