Refund and Cancellation Policy - JollyHopper
At Jolly Hopper, we aim to deliver delightful toy rental experiences and flexible service to every family. This Refund & Cancellation Policy explains how cancellations, refunds, and credits are handled for our rental plans, toy boxes, and subscriptions.
We reserve the right to modify or update this policy at any time. Any changes will be published on our website
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1. Order Cancellation
You may cancel your toy rental order within 24 hours of placing it, provided the order has not yet been dispatched or processed for delivery.
To cancel, please contact our support team via email or phone.
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2. Refunds for Order Cancellations
If you cancel your order within 24 hours and before dispatch, you are eligible for a full refund, issued to your original payment method.
Refunds may take up to 10 business days to reflect in your account, depending on your bank or payment provider.
Orders cancelled after 24 hours or post-dispatch may not be eligible for a refund.
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3. Subscription and Plan Cancellations
Once a subscription plan or rental period has started, it is considered active and cannot be cancelled for a full or partial refund.
Mid-term termination of long-term plans (e.g., 6-month or 9-month plans) will revert pricing to the nearest lower-duration plan (e.g., 3-month plan for 6-month plan), and any refundable balance will be calculated after adjusting applicable plan differences on a pro -rata basis, taxes, and transaction charges.
In most cases, no refund remains payable after such adjustments.
Jolly Hopper may, at its discretion, issue a discount voucher or credit as a goodwill gesture for early terminations.
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4. Late Cancellations
Cancellations made beyond the eligible window or after dispatch are typically non-refundable.
However, in exceptional cases, partial credits may be offered at the company’s discretion.
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5. Damaged or Defective Toys
If you receive a damaged, missing, or defective toy, please notify our support team within 48 hours of delivery.
We will arrange a pickup and replacement based on your preference and product availability.
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6. Non-Return or Late Return of Toy Box
If the toy box is not returned within 5 days of your rental period ending, Jolly Hopper will send 3 reminder emails and 5 SMS messages.
If there is no response or action after these reminders, Jolly Hopper reserves the right to charge the customer for the full value of the unreturned items.
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7. Non-Refundable Charges
Payment gateway fees, transaction charges, and GST are non-refundable once payment is processed.
Discounts or promotional offers used during purchase will not apply to adjusted or cancelled orders.
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8. How to Reach Us
For cancellations, refunds, or support: support@jollyhopper.com